Warranty Guide · September 2026

Motor Warranty Guide: What's Covered Across Our Product Range

Every motor we sell is covered — but for how long, and for what exactly, changes from product to product. Here's the real coverage for curtain tracks, roller, combi/zebra, venetian, and outdoor zip blinds, so you know precisely what to expect before something goes wrong.

Why Warranty Terms Aren't the Same Across Products

It would be simpler to quote one blanket number, but our five product lines don't sit in the same conditions or use the same hardware. An indoor roller blind motor lives in a dry, climate-controlled room. An outdoor zip blind motor sits exposed to Singapore's heat, humidity, and monsoon rain behind a balcony's zip-track. A curtain track motor also has to pull a mechanical rail system, not just a rolling tube. So the warranty period reflects the engineering behind each product, not a marketing number — and it's worth knowing exactly where your product sits before you buy or install.

One rule holds across every product: the warranty period is counted from your date of delivery, not your order date or your install date. If fabrication and shipping take the usual 5-6 weeks, your coverage clock only starts once the product is actually in your hands (or up on your wall).

Warranty Coverage by Product

All prices and terms above reflect the standard terms published on each product page at spacehomeliving.com and are subject to change — always confirm current terms with our team before ordering.

Curtain Track: Two Tiers, Both Motor and Track Included

Curtain track is the one product where the warranty covers more than just the motor — the track mechanism itself (the rail, gliders, and pulley system the motor drives) is included in the same period. Choose the DIY Set and you get 1 year on both from date of delivery; choose the Customised Track — our made-to-fit, professionally installed option — and that doubles to 2 years on both. On top of that, any unit that's dead on arrival or found faulty is exchanged within 7 days of delivery, so a manufacturing fault gets caught and swapped out fast rather than sitting in a slow claims process.

Roller, Combi/Zebra, and Venetian: 1 Year on the Motor

Our three most popular indoor blind types — roller, combi/zebra, and venetian — all carry a straightforward 1-year warranty from date of delivery, centred on the motor. In practice, the motor is the part that does the mechanical work day after day, so it's also the part most likely to need attention down the line; the headrail, fabric, and (for venetian) slats are checked at the point of delivery and install rather than carried under a separate long-term warranty term. If you notice any fabric flaw, colour inconsistency, or slat damage, the best time to flag it is right when your installer is on-site — not weeks later.

This applies whether you've chosen a plug-in Tuya Smart motor or a rechargeable Tuya Cordless (battery) motor — see our battery vs hardwired motors guide for the price and use-case differences between the two. The warranty term itself doesn't change based on which one you pick.

Outdoor Zip Blinds: 5 Years on the Motor

Outdoor zip blinds stand apart with a 5-year motor warranty — five times the term of our indoor products — because the AOK and SOMFY motors used here are weather-rated specifically for exposed balcony use in Singapore's tropical climate: heat, humidity, and monsoon-season wind and rain that an indoor motor never has to face. We're confident enough in that engineering to back it for half a decade. The fabric and frame carry our standard 1-year defect warranty, since these are the components most exposed to UV and physical wear outdoors and are checked and refreshed on a shorter cycle than the motor itself.

Making a Warranty Claim

If something goes wrong within your warranty period, the process is simple: message us on WhatsApp or email with your order details, your delivery date, and a description (a photo or short video helps) of what's happening. Our team will confirm whether it's covered, and whether the fix is a motor swap, a part exchange, or an on-site repair visit. Because every term above runs from delivery date rather than order date, it's worth noting your delivery date somewhere safe as soon as your installation is complete.

Frequently Asked Questions